Loveless Cafe GP Logo Loveless Cafe GP

Market Food & Service Supervisor

Nashville, TennesseeFull-time
About the Job
The Natchez Trace Market (managed by Nashville's iconic Loveless Cafe) is currently seeking a Market Food & Service Supervisor with experience in the gas station and convenience store atmosphere. 

Excellent benefits such as Medical, Dental, Vision, Life Insurance, supplemental insurances, company-matched 401k/ROTH, Student Loan Payment assistance, Paid Parental Leave and PTO are available for eligible employees beginning as early as 60 days. 

We are also offering a $150 signing bonus, to be paid within your first two paychecks!

As the Market Food & Service Supervisor, you'll be responsible for leading the Food and Beverage operations of the store as well as overseeing and coordinating the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, guest service and satisfaction, food quality, cleanliness and sanitation. The ideal candidate for this position is passionate, determined and driven to succeed. Someone who handles unexpected situations with complete clarity and focus. A positive attitude and dependability are must-have traits to be successful in this role. In this role, you will directly contribute to the inclusive and friendly environment that has helped establish our company as the iconic brand that it is today. 

Below are the responsibilities required in each area of operation: 
Guest & Customer Service

  • Seeks feedback from customers on the food, service, and environment of the store.
  • Assists the Manager with the operational details that define the overall guest experience.
  • Encourages team members to exhibit a strong guest service orientation at all times.
  • Intervenes to correct below standard service issues and informs the Manager promptly.
  • Happily greets guests when they walk in the door and thank them for their visit as they leave.
  • Maintains a positive tone when speaking with others.
  • Adjusts communication style to best accommodate the needs of the audience.
Coaching & Developing of Team

  • Leads by example. 
  • Sets and communicates clear performance expectations and holds staff accountable for meeting the determined performance goals.
  • Evaluate performance fairly and consistently across all employees. 
  • Assists the Manager with making decisions regarding employee development and discipline.
  • Handles employee conflicts and disagreements in a constructive and unbiased manner.
  • Addresses performance issues in a timely and effective manner, providing constructive feedback for the employees so they can correct the issues and continually improve performance. 
  • Assists the Manager with identifying strengths and developmental opportunities within the team and addresses them appropriately by providing training, delegating appropriate tasks, etc.
  • Assists the Manager in identifying where individual skills can be best utilized, matching the right people with the right roles.
  • Provides regular coaching to individual employees on their roles.
  • Ensures training standards and procedures are expertly executed.
  • Actively acknowledges and recognizes the achievements and growth of the team.
  • Remains approachable and open to employees’ concerns and suggestions.
  • Promotes fun and collaborative work environment; facilitates strong teamwork to achieve common goals.
Operational Processes

  • Prepare breakfast, lunch and do meal prep for dinner, as well as the weekend meal planning. 
  • Responsible for meal menu and preparation, food storage, and all state and local health service reviews. 
  • Participate and teach other staff rules and regulations of dietary to ensure safety. 
  • Monitor food temperatures, ensure foods are served and stored at a safe temperature. 
  • Demonstrate ability in performing stock inventories and purchasing requirements. 
  • Strive to maintain knowledge of state, and local laws, rules, and best practice guidelines for diet. 
  • Supervise and maintain the food storage area to ensure that it is clean, organized, and in compliance with health department regulations.
  • Conduct daily checks of water temperature and refrigerator/freezer temperatures.
  • Develop a system for logging/documenting weekly inspection of a food service area, food storage area, and equipment.
  • Keep equipment in running order by following operating instructions, troubleshooting breakdowns, performing regular cleaning, and reporting needs for repairs.
  • Complete regularly scheduled inventories of food and cleaning items.
  • Engage with the store team and customers to provide excellent customer service.
  • Manage our food operations, ensure food safety, and promote food service.
  • Promote teamwork and maintain store cleanliness.
  • Support recruiting, training, and developing the best store team to improve performance. 
  • Motivate and engage the store team to provide great food. 
  • Create and support a positive and fun work environment. 
  • Exhibit professionalism in appearance and conduct. 
  • Provide store support by conducting team member training, food presentation, completing inventory counts, following food concept program guidelines, and running the cash register when needed.
  • Help manage controllable costs. 
 
 
Other Role Accountabilities

  • Actively participates in routine financial meetings (P&L) as requested.
  • Makes short and long-term decisions that positively impact the company’s brand.
  • Takes ownership for solving problems and follows through to ensure desired outcomes.
  • Acts quickly and confidently when needed based on the need and urgency of the situation.
  • Displays diligence and persistence in overcoming obstacles.
  • Prevents future problems by assisting in developing solutions that resolve root causes.
  • Considers how decisions will impact all aspects of the store and react accordingly.
  • Proactively seeks ways to improve programs and processes to heighten business results.
  • Acts as a role model for all elements of the store culture and core values, and consistently models behaviors that drive results.
  • Reviews store goals with all employees to ensure desired results are clear and obtainable. 
  • Assists in analyzing guest satisfaction measures and other critical performance data to develop and execute plans to grow the company. 
  • Assists with evaluating and monitoring local competition and its impact on the business.
  • Works with Marketing to establish visibility to drive sales, traffic, and return visits.
  • Remains even-keeled and calm when under pressure, maintaining a controlled, professional manner at all times.
  • Successfully manages various priorities without becoming overwhelmed.
Competencies
Leadership
Customer Focus
Flexibility
Time Management

Qualifications
  • Must be at least 21 years of age.
  • High School Diploma/GED or equivalent experience.
  • 1+ years of food service management experience in a quick service bakery or fast-food environment, with a preferred emphasis on ready-to-eat foods.
  •  Experience in a convenience store environment.
  • Strong communication skills; must be able to speak, read, and understand English.
  • Familiarity and experience with restaurant-grade kitchen equipment such as knives, scales, speed ovens, and turbo chefs.
  • The ability to provide positive leadership and promote teamwork within the food team.
  • A sense of focus on engaging with the store team and customers to provide excellent service. 
  • The desire to learn how to prepare great food.
  • Experience in a fast-paced environment.
  • A comfort level for multi-tasking.

Special Position Requirements
  • Valid Tennessee Driver’s License.
  • Must have availability to work a changing schedule, including nights, holidays and weekends.

Preferences
  •  Multi-lingual.
  • Serve Safe Certified.
  • ABC certified.
  • Excellent interpersonal, guest service and oral communication skills.
  • Proficient knowledge of Microsoft Office.
  • Proficient Knowledge of Food and Beverage Software (Aloha)
  • Creative, highly motivated, eager, and enthusiastic while implementing company policies, standards, programs and procedures.
  • The ability to manage in a diverse environment with a focus on client and customer services is essential to success in this role.
  • Excellent attention to detail and takes personal pride in all that you do.
  • Reads each situation and reacts productively to an ever-changing environment.
  • Flexible and adaptable to a change.

Work Requirements
  • Be able to work in a standing position for long periods of time (up to 9 hours).
  • Ability to lift up to 50 pounds (carrying cases of milk, etc.), perform repeated bending, standing, reaching.
  • Have sufficient visual ability to check identification and process credit card transactions.

Why Join our Company?
Loveless Properties is locally owned and operated in Nashville, which means that every purchase supports local jobs, causes, and community initiatives. Our company has been a part of the Nashville community for generations, and we do our best to give back at every opportunity. To demonstrate, we even have a dedicated Community Relations Specialist on-site! Transparent leadership, competitive benefits and a safe, enjoyable work environment are key drivers in our company culture. We are committed to not only providing a great experience for our customers and community but also an inclusive space to foster employee ambitions. Our commitment to these core values enables us to cultivate our employees' professional strengths and help each individual achieve their full potential.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

 The Loveless Cafe GP is an equal opportunity employer and is committed to hiring and maintaining a capable and committed workforce. EOE/M/F/D/V
 

    About Loveless Cafe GP

    The Loveless Cafe GP is a dynamic group consisting of full-service restaurant dining, various retail shops, a large event space (the Barn), on-site and off-site event catering, a food truck, a quick-service restaurant and a convenience store operation. Most notably is the famous Loveless Cafe, which is visited by guests from around the globe! For more info, please visit our website at www.lovelesscafe.com. You can also find us on FB, Instagram and LinkedIn!